Our number is 412-344-6700.

We are now using an IVR option to allow our staff to work as efficiently as possible.

Option 1 -- This line is for prescribers only. It is used for a doctor, prescriber, or prescriber agent leave a message containing a new prescription or other medical information. Our system does not pick up patient calls on this line.

Option 2 -- This line will provide you with our hours of operation.

Option 3 -- This line will leave a message for the pharmacy staff. It is good for refilling prescriptions, calling in a delivery order, asking for information about your prescriptions/order, or for giving information to the pharmacy staff and the pharmacist. A pharmacy staff member or pharmacist will return your call.

Option 4 -- This line goes to Diane. It is good for questions about vaccines or other medical inquiries, or if you have a question about a bill or charge that you received from us.

Option 5 -- This line rings directly into the pharmacy. If you would like to speak to one of our staff that the time of calling, this is the best option. It is good for checking a status of a prescription/order, scheduling a vaccine appointment, asking about copay or insurance information, questions about stock and general merchandise, etc.

At this time, the most reliable way to refill your medication is to give us a call!

Our number is 412-344-6700

Option 3 will allow you to leave a message for our pharmacists and pharmacy staff!

If you need to speak directly with the pharmacy staff, press option 5.

You can also refill your prescriptions online or via the RxLocal App

at patient.rxlocal.com

We can also be texted at 412-504-7064 -- just send us in your prescription numbers or a picture of your bottle!

Yes!

Pennsylvania law permits pharmacists to substitute a less expensive generically equivalent drug for a brand name drug unless you or your physician direct otherwise.

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Unless a generic substitution is not available, or you or your doctor request otherwise, we will fill your medication with the equivalent generic product to allow you the most cost savings possible.

That depends on your plan!

The fastest way to find out is to call the patient number on the back of your insurance card or to visit the patient portal if your insurance provider has one.

Most insurances will cover the prescription medications that we carry as a community pharmacy, but some may require a prior authorization.

Some insurances may even cover OTC medications!

A prescription requiring a prior authorization means that the medication is expensive, so your insurance will only pay for it if your prescriber can justify why it is the best option for you.

The course of action depends on the insurance plan and the medication. The first thing that we do is submit the prior authorization to your prescriber to fill out. Once the prescriber sends the form in, the insurance company reviews it and determines if the medication is appropriate to pay for.

Sometimes, insurance plans will require you to use a less expensive alternate medication first.

If your medication is stuck in a prior authorization, we will help you find a solution.

We will send your prescriber a refill request for you!

You can also give your prescriber's office a call and let them know that you are in need of refills and that the pharmacy sent over a request.

Please allow your prescriber time to send the refill request. Depending on the prescriber and when the request was sent, it can take your prescriber up to a few days to send or call in a new prescription.

That depends!

Our techicians are able to assist with many questions in a quicker manner, as the pharmacist on duty can get very busy.

Here are some examples of what our technicians can help you with:

- Refilling your medication(s) and preparing an order

- When your next refill is due/when your insurance will pay for your medication

- Status of your prescription or order: they can check to see if your doctor/prescriber sent in your prescription or if your medication is ready

- Number of refills left on your prescription

- Sending a refill request to your prescriber to obtain a new prescription

- Gathering patient information, including name, birthday, address, insurance, payment, etc.

- Medication costs and copays

The technician will refer you to the pharmacist when:

- You have a question about your medication/therapy, regimen, interactions, etc

- You have a question about OTC medications

- There is something that they are not sure about

Yes, we dispense medications prescribed by veterinarians all the time!

We provide medications for pets of all shapes and sizes. Some medications come manufactured, or if your pet needs a specific medication unique to them, we are able to compound that medication for you. There are certain medications, like those for heartworm protection, that we are not able to stock due to the nature of the medication. We work closely with many veterinarians in the area and will work with you and your vet to find what suits your pet best.

Unfortunately, we are unable to take pet insurance at this time.

Our pharmacists and pharmacy technicians will work to answer your questions!

If you are wondering what your copay for a medication is, any of our technicians will be able to help.

If you have questions about a changing copay, a high copay, or other drug coverage questions, the best way to get answers is to call your insurance company's member services line, often found on the back of your insurance card.

Unfortunately, since insurances do not allow us to always view plan information, we may not be able to answer your question to the fullest, but we will try our best!

To contact the pharmacy staff by phone, please call 412-344-6700 Option 5.

If you have a question about your balance, a bill you received for your store charge account, or a question about a credit card charge, Diane is the best person to contact.

You can leave her a voicemail by calling 412-344-6700 Option 4 and she will get back to you with a solution as quickly as possible.

We have a secure medication disposal dropbox located in the pharmacy through a partnership with the Castle Shannon Police Department and the DEA.

If you walk straight back towards the pharmacy, to the right by our home healthcare section, you'll see a large green box where you can drop medications safely and anonymously.