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Prescription Refills

New Year, New Insurance!

If your insurance has changed for the new year or you received a new insurance card, please share it with us!

 

We'll ask you to bring in your new card with you to the pharmacy or if you would like to give us the information over the phone, we'll ask you for the following: 

  • Member ID

  • BIN

  • PCN

  • RxGroup / RxGrp

Refilling your prescription is easy!

We offer several ways to refill

 

Give us a call

or

Our online patient portal is a work in progress with our contracted software company.

Please be patient as they make the changes necessary to bring you the best patient experience. 

The portal will ask for a phone number connected to the pharmacy -- please make sure this is a number you have access to. The number that we have on file can be found on your Rx receipt or by calling us. If this number is not correct, please let us know so we can correct it for you!

Call in a Refill

Leave us a voicemail

Press Option 3

Speak with the pharmacist or pharmacy staff

Press Option 5

Information to include when leaving a prescription refill voicemail

Help us help you!

When leaving a message for an Rx Refill, information is key

Please include the following when calling in for a refill

  1. Patient name on the prescription and birth date 

  2. Rx number and/or medication name and strength 

  3. When you would like your medication to be ready* 

  4. If you would prefer to pick up or receive delivery / shipping 

    • If choosing delivery or shipping, please include your preferred method of payment

  5. A good phone number for us to reach you 

  6. Any special notes or instructions regarding your order (including any additional OTC products or general merchandise, delivery instructions, etc.)

*If your prescription is out of refills, please give us 1 - 2 days to allow your prescriber time to renew your prescription 

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